FAQ

 

Where is your VPS server located?

Our VPS Server Locations are North American data center in Beauharnois, Quebec, Canada, Europe datacenters in France, Germany and UK. We create KVM and OpenVZ VPS on different server based on memory for performance.

Default France Datacenter Location: Roubaix, France. Test Info: 188.165.12.106 / 2001:41d0:2:876a::1 / 1GB File Download Test

Second France Datacenter Location: Strasbourg, France. Test Info: 5.135.128.81 / 2001:41d0:8:a051::1 / 1GB File Download Test

Third France Datacenter Location: Gravelines, France. Test Info: 37.187.79.99

Canada Datacenter Location: Beauharnois, Quebec, Canada. Test Info: 198.27.85.58 / 1GB File Download Test

Germany Datacenter Location: Data Center park Falkenstein: 213.133.107.227 / File Download Test

UK Datacent Location: Reading, Berkshire, United Kindom:94.76.199.196


Do you have refund policy?

Yes, We offer a 7 day risk free money back guarantee on our VPS plans ONLY. Which means you can get full refund if you don't satisfied within 7 days after ordering your first VPS from us. Please open a ticket to billing if you want refund within 7 days. And the refund will process within 3 business days after you submit the ticket. Domain names/ Dedicated servers and additional software licences are not refundable see our terms.

Do you offer VPS backup?

NO, Our plans are completely unmanaged so you need backup data your self.

How long does it take to setup a VPS?

VPS's are manually activated and can take 30 minutes to 24 hours after we receive your payment. However the average time is roughly 1-3 hours for Linux VPS and 3-12 hours for Windows VPS.

  • How long does it take to setup a Dedicated server?

    Dedicated servers are manually activated and can take 1 hour to 72 hours after we receive your payment. However the average time is roughly 1-3 hours.

    Please contact us before order if you need an exact setup time.

    £19.99 OS setup fee will be charged for Windows installation/re-installation. Setup is free with Annual payment.


    What payment methods you accepting?

    We accepting: PayPal

    Which OS do you offer?

    CentOS 5.x , Centos 6.x , Debian6.x , Debian7.x , Fedora , Ubuntu12.x , Ubuntu13.x 32bit and 64bit
    Windows 2008 VPS,Windows 2003 and Windows 2012, Windows 7 VPS

    Please see our full list of OS's Click here

  • Can I upgrade my VPS?

    Yes, upgrade RAM and CPU cores, We will need to restart your os for the upgrade.

    Can I upgrade my Dedicated server?

    No as dedicated servers are premade and cannot be upgraded, to upgrade to a new package you will have to order a new server.

    Where is your TOS and AUP?


    Click here

    I want to buy a cPanel/WHM, how much for cPanel/WHM?

    It's $14.95/month for cPanel/WHM VPS license, include Free Installation, Order it from LicensePal

    What is allowed?

    We do not allow BitTorrent, TOR, Public VPNs/Open Proxies, MineCraft Servers, CamFrog, Digital Currency Mining and illegal activity.

    Please see our Terms for full details.

    What happens if I do a charge back or open a PayPal dispute?

    Doing a charge-back or creating a PayPal dispute before communicating with us will result be a breach of our Terms of Service. Your services will be terminated immediately and you will be reported to FraudRecord anonymously.


  • Why is our windows servers so cheap?


    Our windows VPS are cheap as we offer it as a trial licence for you to use, If you require a full activated licence you can use your own licence.

     

    Are public trackers allowed on seedboxes?

     

    NO, We do not allow public trackers on our servers, all private trackers are allowed on our seedboxes